We would very much like to hear about your experience with ‘Home James’
as we continually strive to deliver the highest possible level of customer satisfaction.

Your honesty would be much appreciated.



Information

Name :


Booking Reference (if known) :


Date of journey :


Vehicle :


Your Email address :

Website

How user friendly do you think our website is?
Very informative and easy to use
Fairly easy to use and fairly informative
Generally OK but not that easy to use
Not informative enough
Not easy to use

Reservation process

How efficient was the reservation process?
Very Efficient
Adequate
Could have been better
Very poor

Contract/Confirmation/Paperwork


Did you receive all paperwork promised, and was that paperwork clear and accurate?
All paperwork received, clear and accurate
All paperwork received, but either not clear or not accurate
All paperwork received, but could not understand it
All paperwork received, but contained errors
Paperwork not received

Vehicle

Were you happy with the vehicle?
Vehicle was better than expected
Vehicle was exactly what was expected
Vehicle was fine, but could have been cleaner
Vehicle did not meet expectations
Very unhappy with vehicle

Chauffeur

Were you happy with your chauffeur?
Chauffeur was well presented, friendly, helpful, and drove well
Chauffeur was well presented, friendly and helpful, but could have driven better
Chauffeur drove well, but could have been better presented
Chauffeur drove well, and was well presented, but could have been friendlier/more helpful
Wasn’t happy at all with the chauffeur

Punctuality/Journey

Did the vehicle turn up on time, and were you happy with the journey?
The vehicle was on time, and the journey was as good as it possibly could have been
The vehicle was on time, but the chauffeur got lost on the journey
The vehicle was slightly late, but the journey was fine
The vehicle was very late, but the journey was fine
The vehicle was slightly late, but the chauffeur got lost on the journey
The vehicle was very late and the driver got lost on the journey

Communication

How easy was it to get hold of Home James?
Telephone calls/Emails were always answered quickly
Telephone calls/Emails were always answered, but could have been quicker
Occasionally had problems getting hold of anyone
Always had problems getting hold of anyone

The experience in general

Did you feel that ‘Home James’ gave value for money?
Yes
No

Would you recommend ‘Home James’ to your family and friends?
Yes
No

Please provide details of any areas we could improve upon

Please give any positive feedback that you would like to be passed on to ‘Home James’ staff

Would you like to become a ‘Home James’ agent and earn 5% commission, simply by recommending us to other people?
Yes (Please provide contact details)
No

Any other comments

Thank you for taking part in our survey.

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